Who we are

This website, princegeorgevarenaissancefest.com, is run by Sunset Cove (“we,” “us”), which presents the Prince George VA Renaissance Festival at Sunset Cove, 1100 Jordan Point Rd, Prince George, VA 23860. This policy explains what information we collect, how we use it and the choices you have.

Information we collect

Information you give us

• Text and email sign-up: the name, email address, mobile number and consent choices you enter on our Get Updates form.
• Vendor applications: the details you submit through our vendor application form, which is hosted by Google Forms, the information you submit in the application.
• Calls and messages: anything you share when you call, text or email us.

Ticket purchases

Tickets are sold through FestHopper, a third-party ticketing platform. When you buy, FestHopper collects your order and payment details under its own privacy policy. We do not receive or store your full card number. We may receive your name, email and order details from FestHopper to manage admission and contact you about your order.

Collected automatically

Like most websites, our host and the tools we embed may record basic technical data such as your IP address, browser type, pages visited and the date and time of your visit. Our sign-up form (provided by our messaging platform) and our FestHopper ticket widget may set cookies or similar technologies needed for them to work. Our sign-up form asks for cookie consent where required.

How we use information

• Sell and manage tickets and admission.
• Send the event updates and, if you agreed, marketing messages you signed up for.
• Review vendor applications and coordinate with vendors.
• Answer questions and provide customer support.
• Run, secure and improve the website and the festival.
• Meet legal obligations and enforce our Terms and Conditions.

How we share information

We do not sell your personal information. We share it only:

• With service providers that work for us, such as our ticketing platform (FestHopper), our text and email platform (HighLevel), Google Forms for vendor applications, and our web host. They may use it only to provide their services to us.
• For legal reasons, if required by law or to protect the safety and rights of guests, staff or the public.
• In a business transfer, if the festival or its operator is reorganized or sold.

Mobile numbers and text consent: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging (SMS) program

Program description

The Prince George VA Renaissance Fest text program (sender name: “princegeorge va renaissance fest”) sends text messages to people who sign up on our Get Updates page. There are two separate, optional consents:

• Event updates (non-marketing): information about the festival you asked to hear about, such as dates, hours, schedule changes, parking and weather notices.
• Marketing and promotions: ticket offers, announcements and other promotional messages.

You may choose one, both, or neither. Consent boxes are never pre-checked.

Consent is not required to buy

Agreeing to receive text messages is not a condition of purchasing tickets or any other goods or services.

Frequency and cost

Message frequency varies. Message and data rates may apply, according to your mobile plan.

Opting out and help

Reply STOP to any message to opt out. You will receive one message confirming you are unsubscribed, and no further texts unless you sign up again. Reply HELP for assistance, or call us at 804-452-6280.

Carriers

Mobile carriers are not liable for delayed or undelivered messages. Supported carriers include major U.S. carriers; service is subject to your carrier’s availability.

Your phone number

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages (such as our messaging platform), who may use it only for that purpose.

Email

Every marketing email includes an unsubscribe link. You can also ask us to remove you by calling 804-452-6280 or through our contact page.

See also our Terms and Conditions.

Cookies and your choices

You can block or delete cookies in your browser settings. Some features, like the sign-up form or ticket checkout, may not work without them.

How long we keep information

We keep information only as long as needed for the purposes above, such as running this year’s and future festivals, keeping records required by law, and honoring opt-out requests. When you opt out of texts or email, we keep a record of the opt-out so we don’t contact you again.

Security

We use reasonable safeguards, including encrypted (HTTPS) connections and trusted service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children’s privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has given us information, contact us and we will delete it.

Your Virginia privacy rights

Virginia residents may have rights under the Virginia Consumer Data Protection Act, where it applies, including the right to confirm whether we process your personal data, access it, correct it, delete it, get a copy, and opt out of targeted advertising, sale or profiling. To make a request, contact us using the details below. If we deny a request, you may appeal by replying to our decision; if the appeal is denied, you may contact the Virginia Attorney General. Wherever you live, you can ask us to access, correct or delete your information.

Changes to this policy

We may update this policy. The effective date at the top shows when it last changed. Significant changes will be posted on this page.

Contact us

Sunset Cove, 1100 Jordan Point Rd, Prince George, VA 23860
Phone: 804-452-6280
Requests (privacy, data or opt-out): our contact page